Terms and Conditions

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These Terms and Conditions govern the use of our services provided by Santa Monica WaveGuard, located in Santa Monica, California. By accessing our website, santamonicarestorationpros.com, or using our services, you accept these terms in full. If you do not agree with any part of these terms, you must not use our services.

Services Offered

Santa Monica WaveGuard specializes in water damage restoration services. Our offerings include, but are not limited to:

  • Emergency water extraction
  • Structural drying
  • Mold remediation
  • Repair and restoration of damaged materials
  • Consulting services

Service Availability

Our services are available in Santa Monica and surrounding areas. We strive to respond to emergency situations as quickly as possible. However, availability may vary based on current demand and operational capacity.

Pricing and Payment

Quotation

All service prices will be provided in a written quotation before the commencement of work. The quote will include details of the services to be performed, the materials to be used, and the total cost.

Payment Terms

  • Payment is due upon completion of the work unless otherwise agreed upon.
  • Accepted payment methods include cash, credit/debit cards, and bank transfers.
  • A deposit may be required for certain services, which will be outlined in the quotation.

Customer Responsibilities

Access to Property

To perform our services effectively, you must provide us with access to your property at the scheduled time. If access is not granted, we may need to reschedule the service, and additional fees may apply.

Disclosure of Information

You agree to provide us with accurate and complete information regarding the water damage and any previous repairs or restorations. Failure to disclose relevant information may result in delays or additional charges.

Our Responsibilities

Professional Standards

At Santa Monica WaveGuard, we commit to providing high-quality services using industry-standard practices and equipment. Our trained technicians will work diligently to restore your property to its pre-damage condition.

Compliance with Regulations

We comply with all applicable federal, state, and local regulations regarding water damage restoration and mold remediation. Our practices will ensure the safety of your property and its occupants.

Limitations of Liability

Scope of Liability

While we strive to provide the best possible services, Santa Monica WaveGuard cannot be held liable for:

  • Any indirect, incidental, or consequential damages arising from our services.
  • Delays caused by unforeseen circumstances such as natural disasters or supply chain issues.

Insurance

It is recommended that customers have appropriate insurance coverage for water damage and restoration. We encourage you to check with your insurance provider regarding your coverage and claims process.

Warranty and Guarantees

Service Guarantee

We stand by the quality of our work. If you are not satisfied with our services, please notify us within 30 days of completion, and we will address your concerns to the best of our ability.

Materials Warranty

Any materials used during the restoration process may be covered by manufacturer warranties. We will provide you with information regarding such warranties upon request.

Termination of Services

Customer-Initiated Termination

You may terminate our services at any time before work commences. If you decide to terminate after work has begun, you will be responsible for payment for all work completed up to that point.

Company-Initiated Termination

Santa Monica WaveGuard reserves the right to terminate services at any time if:

  • You fail to comply with these terms and conditions.
  • We determine that the work is not feasible or safe to continue.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California. Any disputes arising under these terms shall be resolved in accordance with California law.

Changes to Terms and Conditions

Amendments

Santa Monica WaveGuard reserves the right to amend these terms and conditions at any time. Any changes will be posted on our website, and it is your responsibility to review these terms periodically. Continued use of our services after changes have been made constitutes acceptance of the new terms.

Notification of Changes

We will notify you of any significant changes to these terms via email or through a notice on our website.

Privacy Policy

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your information in accordance with our Privacy Policy.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Conclusion

By using the services of Santa Monica WaveGuard, you agree to abide by these Terms and Conditions. We are committed to providing excellent service and support to ensure your satisfaction with our water damage restoration services. Thank you for choosing us for your restoration needs!